Refund Policy

Last updated: June 21, 2026

DRAFT — review with legal counsel before launch.

SprigCoin packs

SprigCoin packs are non-refundable once the coins have been credited to your wallet, except where required by law or where the coins were credited in error.

Marketplace orders

If a seller fails to deliver the agreed work, contact us within 14 days of order placement. We may, at our discretion, refund the buyer's coins and recover them from the seller.

Duplicate or failed transactions

Card charges with no coin credit will be refunded automatically once reconciled with Paystack (typically 5–10 business days).

How to request a refund

Email us via the Contact page with your account email and the Paystack reference.