DRAFT — review with legal counsel before launch.
SprigCoin packs
SprigCoin packs are non-refundable once the coins have been credited to your wallet, except where required by law or where the coins were credited in error.
Marketplace orders
If a seller fails to deliver the agreed work, contact us within 14 days of order placement. We may, at our discretion, refund the buyer's coins and recover them from the seller.
Duplicate or failed transactions
Card charges with no coin credit will be refunded automatically once reconciled with Paystack (typically 5–10 business days).
How to request a refund
Email us via the Contact page with your account email and the Paystack reference.